Steve Smith Inc Automotive Specialists

We offer BG’s Premier oil change service along with its lifetime engine warranty. After years of performing this service we have found most of our customers to be completely satisfied. For more details about this service go to BG’s website, http://bgams.com. At the time of this review our minimum diagnostic fee was $49.98. This fee simply covers the cost of the time spent to confirm and diagnose the customer’s concerns. In many cases this fee can be applied directly to the repair. This individual clearly states they refused to pay the fee and it appears that we diagnosed the car for free as a courtesy. Our mechanics are trained to perform a general vehicle inspection while investigating immediate concerns to enable them to make recommendations to correct any and all problems found with the goal of making the vehicle more reliable and saving our customers time and money. As far as this individual’s claim that the car was repaired for half the cost, without knowing exactly what we recommended and what repairs the other shop performed, it is impossible to make fair comparison. In consideration of the fact this individual saw no value in our preventative recommendations; it is very likely they had only the absolute minimum done to address their immediate concern. Richard Smith, Service manager.

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I brought my car in for an oil change and they proceeded to try and sell me a bunch of additives (oil, fuel, etc.) and then wanted another $50 to look over the car. When I wouldn't pay them the extra $50, they did it anyway and found more problems. I then had another shop fix the problem for half the price. Expect to be pushed into buying stuff you don't need.

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