This is sunshinedad's TrustRating, which is based on both the number of reviews sunshinedad has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful sunshinedad has been to the Kudzu community.
Posted on
2/14/2009
|
Danger, Danger Stay Away
Dec 13, 2008 I went to the Salt Lake City, Utah store and purchased the two for one deal. Promised delivery within two week window. First concern: after all of the "add-ons" the price was very expensive (after checking around - more expensive than other places). Second concern: company failed to meet the promised time of delivery for the glasses. On Friday, 1-9-09 I called AGAIN, was told the glasses had just come in that afternoon. I immediately went to pick them up. Third concern: only one of the two pair of glasses was actually delivered. NO ETA on second pair. Fourth concern: Upon attempting to use the new glasses, I found the left lens was so blurry I could not see anything out of it. Fifth concern: quality control. I noted "pieces of polycarbonate along the edges of the lenses - the edges had not been ground off NOR buffed. Sixth concern: No management help. There was no manager at the store. The assistant manager was new and could do nothing for me. I asked for a refund and was told to come back on Monday or call customer service. I was given a card with the phone number. Seventh concern: NO CUSTOMER SERVICE. I called the customer number upon arrival home (5:20 PM MDT). I got a recording asking me to leave my name, and phone number and someone would call me back. I called daily for three weeks - Never a return call. I finally got my money back through my credit card company. Buyer beware! Read all other online reviews to see extent of problems with this company.
|
|
